Fido’s Tasty Treats carefully prepares and packs orders from our independent dog treat shop in Normanton, West Yorkshire.

This page explains our current delivery charges, estimated dispatch times and what to do if there is a problem with an order.

Delivery costs | Dispatch times | Delivery estimates | Delivery areas | Shop collection | Delivery problems

Delivery Costs

Free standard delivery on orders over £8

Orders with a qualifying value of more than £8 receive free standard delivery to eligible UK Mainland addresses.

The checkout will confirm whether your order and delivery address qualify before payment is taken.

Orders under £8

For orders that don’t qualify for free delivery, the delivery charge is based on the packaged weight:

The final delivery charge will be displayed at checkout before you complete the order.

Order Preparation and Dispatch

We normally aim to dispatch orders within 2–4 working days.

Working days are Monday to Friday and exclude UK bank holidays. Orders placed during a weekend or bank holiday begin processing from the next working day.

Some hand-packed boxes, hampers, larger orders or orders placed during particularly busy periods may require additional preparation time. We’ll contact you if an unexpected delay is likely to affect your order significantly.

You’ll receive an order confirmation using the contact details provided at checkout. Please check that your email address and delivery address are correct.

Estimated Delivery Time After Dispatch

Once dispatched, most standard UK Mainland orders are expected to arrive within:

This is an estimate rather than a guaranteed arrival date. Postal delays, severe weather, seasonal demand, bank holidays and other circumstances outside normal control can affect delivery times.

Please allow for both stages when planning an order:

• Order preparation and dispatch: normally 2–4 working days
• Estimated postal delivery: normally 2–4 working days after dispatch

Contact us before ordering when treats are needed for a particular birthday, event or date. We can explain the current timescale, but standard delivery can’t be guaranteed for a specific day.

Delivery Areas

We currently provide standard postal delivery to eligible UK Mainland addresses accepted by our checkout.

If the checkout doesn’t accept your address, contact Fido’s before ordering. We can confirm whether delivery is available and whether a different charge or arrangement would be required.

Fido’s doesn’t currently operate a personal local delivery round. Customers in Normanton, Wakefield, Castleford, Pontefract and surrounding areas can order using the same postal service or visit our Normanton shop.

Collection From Our Normanton Shop

Shop collection may be available by prior arrangement.

Please contact Fido’s before placing a collection order or travelling to the shop. Wait until we have confirmed that the order is ready to collect.

Fido’s Tasty Treats
5 High Street
Normanton
West Yorkshire
WF6 2AD

Our normal shop opening hours are Monday to Saturday, 9am–4pm. Hours can occasionally change for bank holidays or exceptional circumstances.

Checking Your Delivery Address

Please check the recipient’s name, house number, street, town, postcode and contact details carefully before completing payment.

Contact us as soon as possible if you notice an error. We’ll make the change where the order hasn’t already been packed or dispatched, but an address change may not be possible once the parcel has entered the postal network.

Delayed or Missing Orders

If an order hasn’t arrived within the expected timeframe, contact Fido’s with:

• your order number;
• the name used for the order;
• the delivery postcode;
• the date of the dispatch notification;
• any relevant tracking or delivery information received.

We’ll investigate the delivery with the postal provider and explain the next step. Your order is with Fido’s until it has been delivered to you or to a person or place you authorised.

Damaged Parcels or Missing Items

Contact us promptly if the parcel arrives damaged, an item is missing or the order doesn’t match what you purchased.

Please keep the packaging and send clear photographs of:

• the outside of the parcel;
• the delivery label;
• the internal packaging;
• the damaged or incorrect items.

This helps us investigate what happened and resolve the problem. Nothing in this policy limits your legal rights where goods are faulty, damaged or not as described.

Need Help With an Order?

Contact us for questions about delivery charges, dispatch, collection, address changes or an overdue parcel.

Contact Fido’s Tasty Treats →

You can also use the clickable email address and telephone number in the website footer.