Frequently Asked Questions

Quick help: Find answers about Fido’s natural dog treats, ingredients, choosing and supervising chews, puppies, senior dogs, ordering online, UK delivery and visiting our Normanton shop.

These are the questions customers most often ask Fido’s Tasty Treats. For more detailed choosing and safety information, follow the links to our full dog-treat guides.

Our treats | Choosing and safety | Puppies and senior dogs | Orders and delivery | Boxes and hampers | Shop and contact

About Fido’s Dog Treats

1. What does Fido’s mean by its natural range?

Each treat in Fido’s natural range is one part of an animal with nothing else added. This means the range is single-ingredient, 100% natural, grain-free and additive-free.

Natural pieces can vary in size, shape, thickness, colour and weight because they aren’t manufactured to be identical.

Browse Fido’s natural dog treats →

2. Are all the products at Fido’s single-ingredient?

No. Our natural range is single-ingredient, but our crafted, bagged and packed products are separate ranges and may contain several ingredients, recipes, fillings, coatings crafted, bagged and packed products are separate ranges and may contain several ingredients, recipes, or additives.

Always read the individual product information rather than applying the natural-range description to every item we sell.

3. What kinds of dog treats do you sell?

Our range includes natural ears, feet, skins, trachea and other animal parts, along with sticks, sausages, strips, training rewards, fish treats, tougher chews, taster packs, letterbox packs, treat boxes and hampers.

Compare different dog treat types →

4. How can I check what a product contains?

Read the product’s composition or ingredients, analytical constituents, additives, feeding information and current pack details.

The protein or flavour highlighted on the front doesn’t necessarily tell you everything contained in a crafted, bagged or packed product.

Read the Dog Treat Ingredients & Labels Guide →

5. Can I shop by protein?

Yes. Fido’s stocks treats made from familiar proteins such as beef, pork, chicken, fish, lamb and rabbit, along with less-common choices including goat, venison, camel and ostrich.

Check each product separately because two products made using the same named protein may have different ingredients, textures and uses.

6. Do you sell tough chews?

Yes. We stock several denser and longer-chewing options, including natural and prepared products.

No chew is indestructible, and the hardest product isn’t automatically the best choice for a powerful chewer. Choose according to the individual dog’s size, teeth, chewing force, experience and swallowing behaviour.

Read the Tough Dog Chews Guide →

7. Do you sell health or wellness treats?

Some products may have verified ingredients, nutritional information or specific manufacturer-supported claims. Ordinary treats shouldn’t be treated as medicine or used to diagnose, prevent or treat a health condition.

Dogs with persistent symptoms, a diagnosed condition or a prescribed diet need advice from their veterinary practice.

Read Dog Treats & Health Considerations →

Choosing, Feeding and Chew Safety

8. How do I choose the right treat for my dog?

Start with the purpose—such as training, an everyday reward, variety or chewing—then consider your dog’s:

  • physical size and mouth size;
  • age and life stage;
  • teeth and gums;
  • chewing style and experience;
  • normal diet and ingredients already eaten;
  • health history;
  • tendency to gulp or swallow pieces.

Find a Treat for Your Dog →

9. Are natural treats and chews safe?

No treat or chew is automatically risk-free or suitable for every dog.

Choose an appropriate size and texture, supervise throughout, provide fresh water and remove the item if it becomes small, sharp, damaged or easy to swallow whole.

Read the Dog Treat & Chew Safety Guide →

10. Should I supervise my dog with every treat?

Yes. Stay close enough to see how your dog is chewing and swallowing, particularly with natural pieces and longer-lasting chews.

Remove the item if your dog attempts to swallow it whole, tears away large sections, develops mouth discomfort or is no longer handling it safely.

11. Is the hardest chew best for a strong chewer?

No. Very hard items can damage teeth, especially where a dog bites down forcefully instead of gnawing steadily.

Consider hardness, width, density, the condition of your dog’s teeth and how your dog actually handles the item.

12. Do chews clean a dog’s teeth?

Some products may carry a specific manufacturer-supported dental claim. However, ordinary chewing shouldn’t be presented as a replacement for tooth brushing, veterinary dental checks or treatment.

Speak to your vet if your dog has bleeding gums, mouth pain, broken teeth, worsening bad breath, drops food or suddenly becomes reluctant to chew.

13. How many treats can my dog have?

As a general guideline, treats should make up no more than around 10% of a dog’s daily food or calorie allowance. Their normal food may need reducing to account for training rewards, snacks and edible chews.

The appropriate amount varies with the dog, the main diet and the size and calorie content of the treat.

14. How should I introduce a new treat?

Start with a small amount and introduce one unfamiliar product at a time. This makes it easier to see how your dog handles and tolerates it.

Stop offering it and seek veterinary advice if you are concerned about vomiting, diarrhoea, itching, mouth pain, swallowing difficulty or another unexpected response.

15. Do you sell treats for dogs with allergies or sensitivities?

We sell products with clearly identified ingredients, including single-ingredient natural treats, but we can’t diagnose an allergy or guarantee that a general treat will suit a sensitive dog.

A protein is only novel to an individual dog if that dog hasn’t eaten it previously. Rabbit, goat, venison, camel or ostrich aren’t automatically allergy-friendly.

Follow veterinary advice strictly during a prescribed or elimination diet and don’t introduce unapproved treats.

16. Do you sell low-fat treats?

Some products may have a declared fat figure or a supported lower-fat claim. Check the individual analytical constituents rather than judging a product by its appearance or because it is described as natural.

A shop-bought lower-fat treat isn’t automatically suitable for a dog on a medically restricted-fat diet. Ask the veterinary team which products are permitted.

Puppies and Senior Dogs

17. Do you sell treats for puppies?

Yes. We stock smaller rewards and a range of treat and chew options that puppy owners can consider.

A product being small doesn’t automatically make it suitable for every puppy. Check the puppy’s age, physical size, mouth, development, experience and chewing behaviour.

18. Do you sell treats for senior dogs?

Yes. We stock smaller, softer and gentler options alongside other treats that may suit experienced older dogs.

Not every senior dog needs a soft treat. Choose according to the individual dog’s teeth, gums, physical size, chewing style, diet and current health.

19. Do you have puppy and senior treat packs?

Yes. Fido’s has a Puppy Starter Letterbox Pack and a Senior Letterbox Pack. Each contains a mixed selection, but every included item still needs checking against the individual dog before feeding.

Read the Puppy & Senior Dog Treat Guide →

Ordering, Delivery and Collection

20. Can I order Fido’s dog treats online?

Yes. Customers can order through our website for UK postal delivery.

Browse all dog treats at Fido’s →

21. How much is UK delivery?

Fido’s currently offers free UK delivery on online orders over £8.

Delivery offers and terms can change, so check the current announcement bar, checkout and Shipping Policy before ordering.

Read the Shipping Policy →

22. How long will my order take to arrive?

Preparation and delivery times can vary according to the order, postal service, weekends, bank holidays and busy periods.

Check the current Shipping Policy for the latest dispatch and delivery information. Contact Fido’s if an order appears overdue.

23. Do you offer personal local delivery?

No. Fido’s doesn’t currently operate a personal local delivery round.

Local customers can visit our Normanton shop, while customers across Yorkshire and the rest of the UK can order for postal delivery.

24. Do you post outside the UK?

Fido’s is currently focused on UK postal delivery. Check the Shipping Policy and checkout for the destinations presently available.

25. Can I collect an order from the shop?

For questions about collection or a particular order, contact Fido’s before travelling so we can confirm the current arrangements.

Try Me Boxes, Letterbox Packs and Hampers

26. What should I choose when I don’t know what my dog likes?

A Try Me box, taster pack or mixed selection can provide several products to consider without buying a larger amount of one treat.

Check every item separately for ingredients, size, texture and suitability before offering it to your dog.

27. What are Fido’s letterbox packs and treat boxes?

They are hand-packed selections built around a particular type of dog, life stage or chewing style. Examples include puppy, senior and tough-chew boxes.

Read the individual listing for its current price, contents, possible substitutions and suitability information.

Browse dog treat boxes and letterbox packs →

28. Do you sell dog treat hampers?

Yes. Fido’s has hand-packed dog treat hampers with different selections for small, medium and large dogs, along with themed and gift choices.

Check each hamper listing for its exact contents and individual suitability guidance.

Browse natural dog treat hampers →

Visiting and Contacting Fido’s

29. Where is Fido’s Tasty Treats?

Our shop is at:

Fido’s Tasty Treats
5 High Street
Normanton
West Yorkshire
WF6 2AD

Explore Fido’s local and Yorkshire pages →

30. What are the shop’s opening hours?

Our normal opening hours are Monday to Saturday, 9am–4pm.

Hours may occasionally change for bank holidays or exceptional circumstances, so check before making a special journey.

31. Can I ask for help choosing in the shop?

Yes. Tell us your dog’s age, size, teeth, chewing style, experience and any ingredients you need to avoid. We can help you compare the available products.

We can’t diagnose symptoms, prescribe a diet or confirm that an ordinary treat is medically suitable.

32. How can I contact Fido’s?

Use our contact page for questions about products, orders, delivery or collection. Our email address and clickable telephone number also appear in the website footer.

Contact Fido’s Tasty Treats →

33. Can I leave a Google review?

Yes. Reviews help other dog owners find and trust our small independent shop. Use the clickable Google-review badge near the top of the website or ask us in-store.

More Help and Advice

Our Information Hub brings together the full choosing, safety, ingredients, treat-types, puppy, senior, tough-chew and health-considerations guides.

Explore Fido’s Information Hub →